At SnowyPups, we prioritize customer satisfaction and aim to provide a hassle-free experience for cancellations and returns. Please review our policies below for more information.

1. Cancellation Policy

• Cancellation Timeframe: Orders can be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled.
• How to Cancel: To cancel your order, contact us immediately via email at support@snowypups.com with your order number and details.
• Cancellation Approval: Once your cancellation request is reviewed, we will notify you via email whether the cancellation is approved or if the order has already been processed.
• Refund for Canceled Orders: If the cancellation is approved, you will receive a refund according to our Refund Policy, typically within 7 business days.

2. Return Policy

• Return Eligibility: Returns are accepted only for defective or damaged products. Items must be unused, in their original packaging, and returned within 7 days of delivery.
• Non-Returnable Items: Perishable items, such as dog food, cannot be returned unless damaged or defective upon arrival.
• How to Initiate a Return: To request a return, please contact us at support@snowypups.com with the details of your order and reason for return.
• Return Approval: Once your return request is approved, we will provide instructions on how to return the item.
• Refund for Returns: After the returned product is received and inspected, a refund will be processed to your original payment method within 7 business days.

If you have any further questions regarding cancellations or returns, feel free to reach out to us at support@snowypups.com.