At SnowyPups, we strive to ensure customer satisfaction. If you are unsatisfied with your purchase or need to cancel an order, please refer to our refund policy below.

1. Refund Eligibility

Refunds are issued only after the approval of your cancellation request. To be eligible for a refund:

• The product must be unused and in its original packaging.
• Refund requests must be made within 7 days of receiving the product.
• Perishable items like dog food are not eligible for refunds unless damaged or defective upon arrival.

2. Cancellation and Refund Process

• To initiate a refund, please submit a cancellation request via our customer support email.
• Once your cancellation request is approved, we will process your refund.
• Approved refunds will be credited back to your original method of payment.

3. Refund Duration

Once approved, refunds will be processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

If you have any questions or concerns about your refund, please contact our support team at support@snowypups.com.